1 Assist Agency has 8 years of experience as a trustworthy maid agency and is licensed by the MOM with a safe and sound track record. We review this agency and tell you our opinions below.
1 Assist Agency (MOM License No. 14C7037)
- Registered company and also licensed by the Ministry of Manpower (MOM)
- Specialize in maids from Myanmar, the Philippines and Indonesia.
- Personal one-to-one interview
- Practical Household Skills Test
- Specialized training centre
- Training to tailor skills to SG’s local households
- Customers’ service satisfaction
- Clear fee structure
- Good FDW match
- Attentive and approachable
- Excellent reviews by customers
Contact Information for 1 Assist Agency:
170, UPPER BUKIT TIMAH ROAD, #03-31, BUKIT TIMAH SHOPPING CENTRE, Singapore – 588179
170, UPPER BUKIT TIMAH ROAD,
03-31, BUKIT TIMAH SHOPPING CENTRE, Singapore – 588179
170, UPPER BUKIT TIMAH ROAD,
03-48, BUKIT TIMAH SHOPPING CENTRE, Singapore – 588179
865, MOUNTBATTEN ROAD,
01-09, KATONG SHOPPING CENTRE, Singapore – 437844
Key Data about 1 Assist Agency (Updated 4 January 2023)
- Retention Rate: 66.44% (Retention rate is the Percentage of FDWs placed by the agency who have stayed with the same employer for at least 6 months)
- Placement Volume: 699 – Better than average (Placement Volume is the Number of FDW Work Passes approved for the agency in 1 year from: 1 Jan 22 – 1 Jan 23)
- Experience: 8 Years (Experience is the Number of years that the Agency has an active licence)
How do we rate 1 Assist Agency? Are they good enough? Let’s have a close look at their profile and expertise in Myanmar, Philippines and Indonesian maids for hire.
Rated as a top hiring and recruitment agency for foreign domestic assistants and maids is 1 Assist Agency, which is licensed by the MOM (MOM License No: 14C7037). They excel in the hiring of capable domestic assistants from Indonesia, Myanmar, and the Philippines.
Potential foreign domestic assistants or maids are carefully chosen from a variety of nations. They have a private, one-on-one interview with one of the expert evaluators from 1 Assist Agency. Their trainers use the fundamental Practical Household Skills Test to further verify a candidate’s aptitude to work as a maid or domestic helper. Maids would be assigned to their specialist training centre for both communication and skills instruction after passing the interview and practical assessment. Before candidates arrive in Singapore, this would further improve their social and technical abilities and prepare them to excel at their roles.
The maids or domestic assistants at 1 Assist Agency would receive a second round of coaching when they arrive in Singapore to acquaint or tailor their abilities to the local home working style in Singapore.
At 1 Assist Agency, they place a great value on customer service satisfaction and periodically check in on the progress of the maids or domestic assistants. Employer comments are always welcome at any time on any topic to better improve workflows and optimise relationships between employer and helper.
Client Testimonials and Reviews from clients of 1 Assist Agency:
I want to thank Nicole for the great services she has given to my family and me over the past few years. Since Nicole used to work for another agency, we had known her for a while. She is very considerate of our wants and expectations when we were looking for new maids, so we made the decision to accompany her to her new position.
She will carefully choose maids that meet our needs and save us time by thoroughly screening them before we interview them. Her advice is typically excellent.
Nicole speaks and responds with a lot of grace and speed. Despite being off from work, she makes sure to return our messages when she gets back. She will assist us in speaking with the maids and giving them excellent advice anytime they have problems or issues. Nicole has, in fact, helped our family much throughout the years.
Nicole is a very personable, trustworthy, and knowledgeable agent, and I heartily endorse her to anyone looking to hire an assistant. She really is a jewel and 1 Assist Agency is lucky to have her. Thank you so much and maintain the fantastic work!
I wholeheartedly advise anyone searching for a maid to contact 1 Assist Agency. Yann Fang is really helpful; there have been a few occasions when I emailed her while she was out of the office or taking a break, and she still responded and took care of me. The hiring procedure involves a lot of paperwork, but Yann Fang’s desire to go above and above in her work makes it simple for me. She provided her assistance and answered all of my questions. Once more, many thanks to Yann Fang for your hard effort.
The various facets of hiring a helper were patiently explained by Christina. She answered a lot of my queries, once staying up until 10 o’clock to reassure me and help me with the paperwork. I strongly recommend 1Assist Agency for maid employment.
Christina was incredibly understanding of our needs and patient. She sent me a list of possible applicants, who I will review and interview. I received a complete cost breakdown for hiring each maid. I’m happy to report that there were no unpleasant shocks after signing, and I am so far satisfied with my decision.
I conducted research for several agencies and even conducted interviews with maids from agencies all throughout Singapore. But I must admit that Christina from 1 Assist Agency amazed me with her customer service and delivery time. My maid hired is from Myanmar, and because of my limited budget and her great desire to work in Singapore after viewing the videos that were supplied to me, I hired her as my maid. I also conducted a personal video interview with her. After a month with me, my maid has picked up a lot, including cooking, cleaning, and the ability to speak two words or more in a phrase in both English and Chinese. Like anyone else, she needs time to get used to things, but we try to give her as much of a homey feeling as we can. So, 1 Assist Agency, keep up the fantastic work!
My use of 1 Assist Agency has been very beneficial in my search for the best caretaker for my father. This is the first time I’ve hired a helper, and Yann Fang the team has been really kind in guiding me through the process. Very grateful for her assistance.
Final Verdict: Do we recommend 1 Assist Agency for your next Myanmar, Philippines or Indonesian Maid? Here is our expert opinion:
Pros: 8 Years Experience, Vigorous training and tests, focuses on getting maids acclimated to local households, fast response, satisfied clients in this established maid agency.
Christina from 1 Assist Agency was incredibly empathetic to our needs and carefully listened to our requirements. She sent me a streamlined list of potential applicants, who I was supposed to review and interview. I received a complete transparent cost breakdown for the hire of each maid. From our research and review, we found that most applicants and employers were happy and that there were no hidden clauses or additional costs after signing, so we can safely rate this as an agency that stands by its word with no shady upsells, just pure ethical business practices.
Throughout our review for the best Myanmar maid agency, we conducted extensive research for several agencies and also conducted interviews with maids from agencies all throughout Singapore. But we must say the maids from this agency displayed a high level of commitment and dedication to work in Singapore as we saw from viewing the portfolio videos that were supplied to us. We also conducted a personal video interview with some of 1 Assist Agencies maids.
The Plus Points of 1 Assist Agency’s Myanmar Maids:
Their maids are able to quickly pick up a lot of broad range skills, including cooking, cleaning, and the ability to speak two words or more in a phrase in both English and Chinese (especially the Myanmar maids). Like anyone else, they need time to get used to things and adapt to the local Singapore scene, and 1 Assist Agency is here to provide all the support so that their helpers are able to integrate quickly, both on the practical and emotional levels. Overall a very good and reliable agency that dispenses great unbiased advice.
Employers can pick and choose from a large selection of Myanmar maids. They are from a variety of regions in Myanmar, including Kachin, Kayin, Shan, Yangon, Sagaing, and many others.
When hiring Myanmar maids, employers prefer that they have a diet that allows them to handle and consume pork. The majority of Myanmar maids are either Christians or Buddhists, and they do not follow any special dietary rules.
At the 1 Assist Agency training facility, Myanmar maids are also trained in child and elder care management. They are instructed on the critical elements to consider when interacting with various groups of individuals. The fundamentals of cooking and housekeeping are also taught to the Myanmar maids. They are also given a quick overview of the range of jobs available in Singapore, and further training will be devoted to those areas.
The majority of maids from this region who have worked in Singapore in the past are able to speak and comprehend simple English. These seasoned maids are capable of travelling throughout Singapore on their own to take care of tasks like grocery shopping and picking up/dropping off kids at school.
The Plus Points of 1 Assist Agency’s Philippines Maids
As one of the top Philippines maid agencies in Singapore, employers can pick and choose from a large selection of Philippines maids. They are from various cities in the Philippines, including Manila, Davao, Cebu, Cagayan de Oro, Bacoor, and many others.
When hiring maids from the Philippines, employers like to leverage on the maids’ English proficiency so that they can get across the language barrier. They would be able to successfully communicate instructions to the Philippines Maids so that they could do specified activities, such as grocery shopping.
Despite the Philippines maids’ limited English proficiency, they receive training in child and elder care management at the training facility. They are coached on the critical elements to consider when interacting with various groups of individuals. The fundamentals of cooking and housework are also taught to the Filipino domestic help. They are also given a quick overview of the range of jobs available in Singapore, and further training will be devoted to those areas.
The Plus Points of 1 Assist Agency’s Indonesian Maids
One of the best Indonesian maid agencies in Singapore is 1 Assist Agency. Employers can choose from a large pool of Indonesian maids. They are from many locations in Indonesia, including Yogyakarta, Cilacep, Semarang, Surabaya, Malang, and many more.
Due to their shared language of Bahasa Indonesia and Bahasa Melayu, employers like hiring Indonesian maids. There would be fewer communication breakdowns because most elderly people in Singapore know some basic Malay. When the Indonesian maids arrive at the training facility in Indonesia, they are also given training in Basic English.
The Indonesian maids are trained in child and elder care management in addition to English at the training facility. They are instructed on the critical elements to consider when interacting with various groups of individuals. The fundamentals of cooking and housework are also taught to the Indonesian maids.